HoBITS - Computer Services in Plant City, Brandon, Tampa, and Puerto Rico

Response & Support - When we polled our existing clients, we asked them for some of the reasons they do business with us and what they liked about the service we provided. The NUMBER ONE reason was our quick response. Naturally, our response times are guaranteed, so in the event that an emergency does come up you can be assured that we are working on the problem quickly, often even before you realize there is an outage. This one item alone has saved our clients THOUSANDS of dollars.

We’ll Respond Within 60-Minutes or Less - Guaranteed. As a customer on one of our management agreements, when you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help. If we fail to respond within that time frame, the work is free.

Lightning Fast Repairs - You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician the same day.

Explanations & Documentation - When one of our technicians works on your system you get a clear concise explanation on what was done and why. We explain everything in non-technical terms to give you a clear understanding of the work that was performed, we also get that documented and added to your Network Documentation.

100% Unconditional Satisfaction Guarantee - You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, No problems.

No Unpleasant Or Unexpected Surprises - You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.

All Projects Completed On Time and On Budget - Guaranteed. When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME with no excuses.

Accurate Billing - Guaranteed. Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.

After HOUR system upgrades - We schedule System upgrades, patches and whenever possible installations for after hours so there is minimal interruption to your business.

Exclusive CIO Service - As a partner with HoBITS, Inc. you get the advantage of having a CIO without the cost. We will help guide you through the “technology maze”. As trusted advisors we assist all our clients with how and where technology can help drive costs down and profits up. Regardless if it is a new line of business application that is being considered or employee computer polices, or 1, 2 and 3 year IT budgets we will be right there to assist you in making those decisions.