ProITWatch – Platinum Level

Managed Network Services – Platinum Level

Our Platinum Level is the ultimate in managed IT support—built for businesses that demand high performance, top-tier security, and strategic IT oversight. With full-featured support, proactive management, and priority response, this plan gives you the power and peace of mind of an in-house IT department—at a fraction of the cost.

Pricing:

• Workstations: Custom pricing available upon assessment

• Servers: Custom pricing available upon assessment

• Network Devices (Printers, Routers, Switches, Firewalls, Wireless APs): Custom pricing available

• Onsite IT Support (Mon–Fri, 8 AM–5 PM EST): $150/hour

• Discounted hourly rate for out-of-scope work: $150/hour

Included Services:

• All features of Silver and Gold Tiers, plus:

• Priority Response Times for both remote and onsite support

• Dedicated Technical Account Manager (TAM)

• Quarterly Business Reviews with network and performance insights

• Custom Reporting and Compliance Audits (HIPAA, PCI, etc.)

• Advanced Threat Detection and Response

• Full Asset Lifecycle Management

• Unlimited Remote Support during business hours

• After-Hours Emergency Support at standard rate

• Cloud Integration Support (Microsoft 365, Google Workspace, etc.)

• Disaster Recovery & Business Continuity Planning

• Employee Cybersecurity Awareness Training

• Virtual CIO (vCIO) Consultation Services

• 24/7/365 Enterprise-Grade Monitoring and Security across all endpoints and infrastructure

• …and much more, customized to your needs

With the Platinum Tier, you don’t just get IT support—you get an IT strategy partner. Ideal for growing companies, multi-location businesses, and compliance-sensitive industries, this plan ensures you’re always secure, supported, and a step ahead of technology demands.